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Support Service

rx-888 teamAbout 1 min

Support Service

Technical Support

The Web-888 SDR Project provides technical support to users free of charge after the purchase of the Web-888 SDR.

The technical support provided by Web-888 SDR Project to the user includes but is not limited to the following

  • Guidance on the operation and correct use of the Web-888 SDR
  • Provide users with relevant documentation, including system distributions and related software
  • Provide users with value-added services such as reverse proxy
  • Help users identify the cause of problems when they occur

Technical support can be obtained through the following methods.

  • Sending an email to support@rx-888.com
  • Obtaining technical support from a dealer or distributor

Warranty Service

The Web-888 SDR is covered by a free one year warranty from the date of purchase.

The warranty offered by the Web-888 SDR Project is as follows.

  • Web-888 SDR itself
  • The cable included in the package

Once it has been determined that there is a problem with the device and a warranty service is required, the user can contact their dealer or distributor to obtain warranty service. The user is responsible for shipping costs during the repair or replacement process.

The following cases are not covered by the free warranty, but the Web-888 SDR Project will provide maintenance and repairs for a fee:

- Routine cleaning or routine maintenance of the product
- Failure or damage caused by incorrect installation, operation, or maintenance
- Failure or damage due to non-compliant use of the product, including but not limited to failure to use it in the specified working environment
- Failure or damage caused by improper storage (e.g., liquid ingress)
- Failure or damage caused by unauthorized dismantling, repair, or modification by unqualified persons
- Failure or damage caused by accidents, natural disasters, or force majeure
- Failure or damage caused by improper packing or handling during the repair process
- Extreme or external factors beyond the control of Web-888 SDR, including but not limited to power failure, fluctuation, or interruption in the user's home

Returns and Replacement

For returns and replacement, the user needs to follow the dealer's guidance and rules, which are particularly important for purchasers from overseas.

For more information on returns and exchanges, please ask your dealer for details.